2. Your Account
No accounts are available on this site. All payments will be made via secure server transaction.

3. Privacy
TOPTECH collects several different types of information:

User Inputted - Any details you provide when signing up are kept on record for your future use. These details include name, address and contact details and previous order details. We do not hold sensitive information such as credit card details. We reserve the right to change any details you provide us, e.g. update your address or other contact details.

Automatic Information - Information is automatically collected when you access the web site. This includes web browser type and version, your operating system and platform information.

4. Access
Due to the nature of the internet it cannot be guaranteed that the availability of the site will be uninterrupted and that transmissions will be error-free. Access may also be suspended or restricted to allow for maintenance.

5. Your Conduct
You must not use this web site for fraudulent purposes, in connection with a criminal offence or any other unlawful activity.

We may at any time delete your account or disable you from paying on account if we suspect that you are using the website in an unlawful manner.

6. Copyright
Any text, graphics, logos, button icons, images or data compilations is our property or its suppliers. You may not extract any contents from the site without our written consent including any data mining, robots or similar data gathering/extracting tools.

7. Returns
Products may be returned if they are faulty or damaged, within 28 days of delivery. A replacement will be sent out, free of charge once the faulty or damaged product has been received. A refund will be made if we are unavailable to replace the product.

No refunds will be made for products that are not faulty or damaged.

This does not affect your statutory rights.

8. Pricing and Availability
Any dispatch estimates provided are not guaranteed and should not be relied upon. If any products are unavailable we will contact you either via phone or if we are unable to contact you through email.

TOPTECH reserves the right to withdraw or make changes to any of its products without notice or liability. We also reserve the right to substitute goods within your order with goods of an equivalent nature.

Although every measure is taken to ensure prices are correct occasionally an item may be mispriced. We reserve the right to correct errors at any time during the transaction process (includes undispatched orders). In the case of this incident you will be contacted, by phone or email, regarding the correct price with the options of a refund or to pay the outstanding balance.

9. Events beyond our reasonable control
TC Security will not be held responsible for any delay or failure to comply with our obligations if the delay, or failure, arises from any cause which is beyond our reasonable control.

10. Shipping And Handling The cost of delivery is included in the price. We use Royal Mail's 1st class service for the UK.

Please be aware that when ordering from overseas, you must email or contact us first to work out your delivery charge.

If you have any concerns regarding postage cost or delivery time please do not hesitate to contact us prior to purchase by email.

11. Delivery Schedule We usually get our orders out within a matter of days and 99% of the time your order will be despatched on the same or following working day,

However, delivery times do depend on the availability of the product in question. So if you need an item by a deadline or specific time then you must email us prior to putting in the order or place your order in advance.

We would like to stress that we do not give refunds to customers claiming an item was not received in time when we had no prior knowledge of this urgency.

If you need something quickly, then you are advised to email us first to ask if we can get the item out to you in this timescale. We can usually help, and are more than willing to do what we can to get you the item by the date you require it. However, if we don't know about the urgency in the first place, then there is obviously nothing we can do to make sure you get your item on time. Get in touch.

If the item you order is in stock then it will be shipped immediately. If there is any longer delay you will be informed however, the sourcing process for any item if not in stock usually takes no longer than a few days.

When ready for dispatch your package will be sent out via first class mail, depending on size, in the UK and 'International Signed For' post for everywhere else in the world.

Although we can accept no liability for Royal Mail postage times, they are approximately as follows:

UK ............................ Approx 1-2 working days from day of dispatch
EUROPE................... Approx 5-14 working days from day of dispatch
US............................. Approx 10-18 working days from day of dispatch
Rest of the world........Approx 15-21 working days from day of dispatch

Please be aware that an item going abroad can ONLY be considered late or lost after the 21st day after dispatch has elapsed. This is because this is the point at which 'Royal Mail' considers an item lost abroad and it is only after this point that they allow us to make a claim. It is only considered late or lost after the 15th day after dispatch has elapsed.
See www.royalmail.com for further info.

It is extremely unlikely that you will have to wait more than 5 working days for any item to reach you in the UK, but you must be willing to accept this as a possibility when placing an order.